Morningstar, a renowned name in financial research and investment management, is currently hiring for the position of Data Solutions Specialist in Mumbai. The role requires a Bachelorâ??s degree and 1-2 years of experience, offering an exciting opportunity for individuals looking to advance their career in the financial services industry. As a Data Solutions Specialist at Morningstar, you will play a crucial role in analyzing and interpreting data to provide valuable insights to clients. This position requires a strong understanding of financial concepts and the ability to work with complex datasets.
Company Name: Morningstar
Job Role: Data Solutions Specialist
Education Required: Bachelorâ??s degree
Experience Required: 1-2 yearsâ??
Job Location: Mumbai
Role and Responsibilities:
Provide customer support to all incoming client queries during your shift.
Understanding of financial data and global stock exchanges.
Deliver outstanding customer service by responding to and efficiently resolving client issues and requests.
Investigate thoroughly all incoming queries and escalate them to your team leader where necessary.
Work with Senior staff to provide dedicated and specialist support to key clients.
Document all actions in CRM (Salesforce) and create escalations for other teams in Jira.
Provide regular follow-up to clients on all outstanding queries.
Assist with creating documentation and knowledge sharing.
Actively contribute to process improvement project work.
Required Skills and Qualification:
Excellent written and oral communication, with excellent interpersonal skills.
Excellent client service skills with a proactive approach, in order to take ownership of issues as they arise.
Fast learner, self-starter, flexible, and proven ability to work in a demanding environment with strong multi-tasking skills.
Strong problem-solving and analytical skills with high attention to detail, and excellent time management.
Good understanding of market data or 1-2 years experience in a similar field, working with larger quantities of data.
Bachelorâ??s degree or similar qualification in a technical or financial discipline.
Apply Here
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