Company: BioQuest
Website: www.bioquestglobal.com
Eligibility: Any Graduate
Experience: Freshers
Location: Bangalore
Job Role: Tech Support
JOB SUMMARY:
Company Profile:
Our expertise at BioQuest empowers life-sciences companies maximize their business potential. We provide actionable insights and services that impact productivity and revenue growth for our clients. Our team engages with the Medical, Marketing and Training functions of our clients to provide an umbrella of innovative software powered solutions that enriches their efforts and enables them to meet their objectives.
Job Description:
1. Deliver service and support to end-users using and operating phone , via remote connection or over the Internet
2. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
3. Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
4. Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
5. Research required information using available resources
6. Follow standard processes and procedures
7. Identify and escalate priority issues per Client specifications
8. Redirect problems to appropriate resource
9. Accurately process and record call transactions using a computer and designated tracking software
Candidate Profile:
Skills:
1. Proper phone etiquette
2. Ability to speak and write clearly and accurately
3. Demonstrated proficiency in typing and grammar
4. Knowledge of relevant software computer applications and equipment
5. Knowledge of customer service principles and practices
6. Effective listening skills
7. Willingness to co-operate with others and work to the greater good
8. Multi-tasking capabilities
9. Weekend working availability on a Saturday or Sunday if required
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