Company:         Ellucian


Eligibility:        Bachelor’s Degree

Experience:      Freshers / Experience

Location:          Bangalore

Job Role:         Software Analyst


Company Profile:

The Ellucian values reflect the best of who we are today and what we hope to be in the future. They unite us and guide us to our true north: helping students across the globe succeed. We provide technology solutions and services that remove barriers, helping higher education institutions achieve student success. It’s been our total focus for more than 40 years.

Job Description:
1. The successful candidate will utilize their strong communication, analytical and critical thinking skills as a member of the Ellucian Technical Support (Action Line) team supporting our customers on the Quercus and Elevate products.

2. The successful candidate will be responsible for engaging with and working closely with customers and other Ellucian business groups to provide technical and functional support for issues arising during the customers usage of Ellucian products.

3. The analyst must demonstrate a commitment to working through problems and complete tasks with a high level of accuracy and focus on satisfying the customer.

4. The ideal candidate is someone with some experience in software support, development, or who enjoys working directly with customers. Some after business hours work may also be required.

5. Provide support to Ellucian customers in troubleshooting and resolving issues.

6. Manage cases efficiently and effectively using Ellucian’s case-tracking system, and follow issue progress through resolution.

7. Analyze and document steps required to recreate and troubleshoot software problems.

8. Work with Tier 2 colleagues on complex issues.

9. Liaise with other Ellucian technical teams (Development, Cloud Hosting, Professional Services).

Candidate Profile:
Qualification: Bachelor’s Degree or equivalent experience required.

Required Skills:

1. Knowledge of one or more of the following: SQL, Oracle Database, Oracle Forms, Oracle Application Express, Oracle Discoverer, Java

2. Amazon Web Services (AWS Technologies).

3. Experience working in Continuing Education and/or Workforce Development market.