Job Summary
Location: Chennai

Project role: Associate- bfs

Qualification: BCom

Experience: 0-3 Years

Skills: Bank Management

No. of positions: 10

Job description:
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard

Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process
Improving skill level throughSelf development / nominating training programs
Skill reverification Tests
Meet the defined Quality Scores. Innovation & Process Improvement
The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
To consistently meet or exceed CSAT parameters as defined for the process.

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