Company:        Jumbotail

Website:           www.jumbotail.com

Eligibility:        Graduate / Post Graduate

Experience:       1 - 3 yrs

Location:           Bangalore

Job Role:         Customer Delight Executive

JOB SUMMARY:

Company Profile:

At Jumbotail, we believe that the bedrock of a great enduring company is its core values, and how well its employees internalize them in their everyday life. After deep introspection, we have defined our core values that are meaningful to us, and that will help us endure our long journey towards realising our vision.

Job Description:
1. Create a world class customer experience, and we intend to build our customer delight operations as a center of excellence and a source of competitive advantage.

2. Answer calls professionally to provide information about products, services, receive orders, cancel orders, and obtain details of complaints.

3. Keep records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

4. Refer unresolved customer grievances or special requests to designated departments for further investigation.

5. Follow up to ensure that appropriate actions were taken on customers requests.

6. Research and review policies regularly and communicate effective solutions to a fun and fast-paced environment.

7. Make regular calls to existing customers or potential customers to provide education, support, troubleshooting and sales information, related to products or services we offer.

Candidate Profile:
Qualification:
Graduate / Post Graduate Degree in any discipline.

Experience: 1 - 3 years of experience in Customer Service or Seller Support function.

Skills:
1. Excellent communication skills in Hindi, English and Kannada is a must

2. Ability to communicate correctly and clearly with all customers base

3. Excellent customer issue documentation skills

4. Good listening ability to understand customer issues very clearly and provide resolution.

5. Ability to function independently as well as in a team.

6. Familiarity with Microsoft excel, Microsoft Word, Internet Explorer and Android App

7. Ability to empathize with and prioritize customer needs

8. Ability to work with our customers that are business owners and very particular about their day to day operations.