Time and Venue
25 August , 11.00 AM - 2.00 PM
9th Floor, Vega Block, Ascendas Park, Madhapur, Hyderabad, Telangana 500081
Job description
Job Title: Level1 Technical Support Associate/Associate Service Desk Representative
About Diebold Nixdorf: Diebold Nixdorf automates, digitizes and transforms the way people bank and shop. As a partner to the majority of the World's top 100 financial institutions and top 25 global retailers, our integrated solutions connect digital and physical channels conveniently, securely and efficiently for millions of consumers each day. We have more than 21,000 employees around the globe and is 160Years Old Company. What sets Diebold Nixdorf apart is our people and our ability to solve our customers most complex business and technology challenges. Your role is critical in fulfilling this mission, and our team knows that you will help drive our success.
Immediate to 15days Notice Period is Preferred
Must Have Skills Required: DNS, VPN, TCP/IP protocols, Networking fundamentals, routers, switches
Description
Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware, software, and network-related issues, performs software distribution, creates and updates tickets, and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote support tools, to accomplish tasks and deliver exceptional customer service.
Responsibilities:
Answers inbound customer calls and/or transforms information from any customer service channel into the ticketing system.
Uses remote support tools to troubleshoot, analyze, and resolve hardware, software, operating system, and network-related issues.
Performs hands-on troubleshooting of desktops, laptops, peripherals, printers, mobile devices, and enterprise applications.
Troubleshoots and resolves issues related to DNS, DHCP, TCP/IP protocols, network connectivity, routers, switches, and end-user computing environments.
Escalates unresolved issues according to established procedures and keeps customers informed.
Collaborates with global teams and supports users across multiple regions and time zones.
Ensures high levels of customer satisfaction through effective communication and timely incident resolution.
Required Qualifications:
Btech, MCA, BCA, BCOM (CS) is Mandatory for the Role.
Must have handson 0-3 years of relevant Service Desk, Technical Support, Helpdesk, or Desktop Support experience.
Strong hands-on troubleshooting experience in hardware, software, operating systems, Microsoft applications, and network-related issues.
Good understanding of DNS, DHCP, TCP/IP protocols, networking fundamentals, routers, switches, and connectivity troubleshooting.
Exposure to supporting users in a global service delivery environment (US/UK/Australia/Europe)
Strong communication, analytical, problem-solving, and customer service skills.
Must be willing to work in rotational shifts(Night shift), including weekends/holidays as required.
Candidates must possess fluent English speaking skills with the ability to communicate confidently and professionally with global customers.
Strong spoken English and customer interaction skills are required to effectively support users in a global service desk environment.
Preferred Qualifications:
Experience supporting Retail POS (Point of Sale) systems and Self-Checkout (SCO) environments.
Exposure to retail store technologies, payment systems, scanners, printers, and store network devices.
Knowledge of ITSM/ticketing tools and remote support applications.
ITIL, CompTIA, Network+, or CCNA certifications are advantageous.
Fluency in spoken and written English is mandatory, as the role involves supporting Global customers and stakeholders.
In-Person Walk-in Drive: Documents to Carry:
Please bring the following documents:
Updated Resume/CV
Government ID
Note:
Dress in formal or business casual attire.
Role: IT Support - Other
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Support
Education
UG: Any Graduate
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