Time and Venue
27 August , 10.00 AM - 1.00 PM
Block No. 301/302 Building V, Sector II Millennium Business Park, Mahape, Navi Mumbai, Maharashtra - 400 710
Job description
Position: IT Helpdesk Executive
Job Shift: Day/Night
Experience: 1 - 4 years
Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
Job Location: Navi Mumbai
Salary Range: 3.5 Lakhs to 4.5 Lakhs per annum
There will be a walk-in drive for the IT Helpdesk Executive position.Please check the details below.
Date of Walk-in Drive - 27th August 2026
Time- 10:00 AM - 1:00 PM IST
Venue- Block No. 301/302
Building V, Sector II
Millennium Business Park, Mahape,
Navi Mumbai, Maharashtra - 400 710
Key Responsibilities:
Providing technical support for all hardware/software problems.
Maintaining overall ownership of user's issues & ensuring resolution within agreed service levels.
Managing the help-desk system by recording appropriate information for fault incidents and resolving the fault from a remote location or by accessing the user's desktop.
Managing service requests, software installations, new computer setups, upgrades, etc.
Supporting the following technologies: Microsoft Office, Internet Explorer, Windows, desktops, laptops, printers, network printer, NICs, basic LAN/WAN connectivity and others as assigned.
Troubleshooting network related issues.
Troubleshooting login and domain related issues.
Troubleshooting operating system and general software related issues.
Recording escalations from employees and notify the IT head on any operational escalations and complaints.
Resolving the queries in accordance with the help-desk escalation process.
SKILLS/EXPERTISE:
Basic understanding of computer hardware and software.
Knowledge of operating systems (Windows, macOS, Linux).
Familiarity with common business applications (Microsoft Office, email clients, etc.).
Troubleshooting skills for hardware and software issues.
Customer-focused approach to problem-solving.
Good communication skills (both verbal and written).
Understanding of common IT support tools and methodologies.
Proficiency in providing remote assistance to end-users.
Knowledge of remote desktop tools for troubleshooting.
Understanding of basic cybersecurity principles.
Awareness of common security threats and best practices.
Note:
Salary will not be a constraint for the right candidate and it may vary based on experience and skill set.
Candidates who have appeared for our selection process in the last 3 months are not eligible for this opening.
Candidates with notice period of more than 30 days (non-negotiable), are requested not to apply.
Role: IT Support - Other
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Support
Education
UG: Any Graduate
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