Time and Venue
22nd April - 24 April , 12.30 PM - 2.00 PM
Interview Venue: Equiniti India,7th floor, Golden Hill Supreme, Electronics City Phase 2, Electronic City, Bengaluru, Karnataka 560100. (View on map)
Contact - Athul ( 8884987326 )
Job description
WALKIN LOCATION: Golden Hill Suprme,7TH Floor, West Tower, Electronic City phase 2,Bangalore
Customer Experience Executive
Team : CEC - UK Reports to: Team Leader
Role
To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries.
Business Function
EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.
Core Duties and Responsibilities
Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards.
Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.
Respond to basic queries referring to senior colleagues where appropriate.
Contribute to the completion of the teams workload.
Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
Undertake duties at a similar level as required.
Ensure compliance with Equinitis procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.
Always to undertake the duties of this role in accordance with the requirements of the companyâ??s Regulators.
Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure.
Ensure that all work is undertaken within the quality system.
Ensure that work and ethics comply with all security arrangements both physical and information.
Competencies and Experience
The candidate should demonstrate the following experience, skills and behaviours:
Excellent communication skills; Strong phone and verbal communication skills along with active listening
Proven experience in a customer support role
Meeting targets for accuracy, quality, volume and agreed service levels
Familiarity with CRM systems and practices
Basic understanding of data protection principles and knowledge in AML
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Adherence to procedures and regulations.
Demonstrate willingness to contribute to team beyond own immediate tasks
Role: Customer Service
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
Education
UG: Any Graduate
Company Address:
1/124 BLOCK 10,8TH FLOOR,DLF IT PARK,MANAPAKKAM,MO UNT PONAMALLEE ROAD , Chennai, Tamilnadu, India
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